How to top up your credit
Visit the Residual Credit section on your app and choose online topping-up via PayPal, credit card or add credit using a pin code.
Log into your account, select the payment method between credit card and Paypal and complete the payment.
You can top-up your balance at:
- SisalPay points of sale: provide the mobile number registered on your app and ask for a Clouditalia Orchestra recharge.
- Lottomatica points of sale: ask for a Clouditalia Orchestra recharge. Call the free number 800 182565 (from Italy only) from landline or 06 95559556 from mobile and follow the instructions. When prompted, enter the mobile number used for signing-in and if necessary the PIN shown on your receipt.
- SNAI / Paymat sales points: choose the recharge cut and communicate it to the receiver, collect the receipt that contains the pin for the use of the purchased credit and enter it in the app that you have downloaded to your smartphone.
- In Esselunga stores
Enabled international phone cards
Simfonia automates the use of international phone cards too (Edicard, Happiness Plus and Best Card). To use the cards with Simfonia, enter into the product section the pin shown on the receipt. Once you recorded your pin you are not required to enter it every time you call.
At a SisalPay point of sale: ask for an Edicard (5€, 10€, 20€, 50€) or a Happiness Plus (5€, 10€)
At a Lottomatica point of sale: ask for a Best Card (5€, 10€)